Case Study 1 - Pub/Restaurant Chain

The Job

MysteryShopMyBusiness.com completed weekly mystery shopping visits to a pub chain of 3 outlets over a 1 month period to evaluate first impressions, customer service and sales skills.

The Testimonial

"Giving our customers a great experience when they visit our establishments is the most important part of our business. By looking at our pubs from a customer's point of view we realised that we had areas where we could improve our service. We're now looking to iron out a few creases with some staff training and we've also introduced a few changes to our outlets which will help turn more 'customers' into 'regulars'." Barry Samuels - Newcastle.

Case Study 2 - Travel Agent

The Job

MysteryShopMyBusiness.com conducted two mystery shopping visits to a travel agent and two visits to a competitor agency. As part of each visit factors such as first impressions, approach and engagement and sales skills were evaluated. The reporting provided by MysteryShopMyBusiness.com allowed the client to directly compare their agency with their nearest competitor.

The Testimonial

"Keeping track of what our nearest competitor is offering customers can be quite a headache. We can't go into their outlet and ask for quotes as they know us. When I found out that I could use MSMB to go in and tell me what they had to offer, I jumped at the chance. MysteryShopMyBusiness is a really clever way to see how you compare to a rival. I can now keep a track of where I need to be on price on certain packages to give my business an advantage. I can also see how we compare to them on service. The price of a shop is surprisingly low and I'm planning on using this service every month." Craig Beecham- Liverpool.

Case Study 3 - Hairdresser

The Job

MysteryShopMyBusiness.com completed 3 mystery shopping visits to a hairdressing salon during days when the business owner was on holiday. This enabled the owner to see how the business performed when they weren't present.

The Testimonial

"I've always wondered what goes off in my business when I'm not there. When I found out about MysteryShopMyBusiness.com I just couldn't resist finding out. I was a little nervous at first about using a web site to book visits to my business as I'm not the World's best with computers. I shocked myself though when I set up a campaign in about ten minutes. The instructions are easy to follow and I really enjoyed creating my questionnaire. The results of the visits were certainly interesting and I've now satisfied my curiosity as well as introduced a few new rules for staff when I'm out and about. I think this is a fabulous service." Julie Winters - Surrey.